COMPUTER INFORMATION SYSTEMS MAJOR- B. S. Degree in Information Technology Service Management (ITSM)

 

The Bachelor of Science in Information Technology Service Management (ITSM) will be a comprehensive major offered by the Department of Computer Information Systems (CIS) in partnership with IBM. IBM will support this program by supplying IBM subject matter experts, student internships, and job opportunities for graduates. This will be one of the first (if not the first) BS degree programs in ITSM offered in the USA. The BS in ITSM will blend quality and process improvement methods with the underlying concepts of information and communications technology.

ITSM is an emerging discipline for managing IT services, resources, and systems. In 2005, the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) approved ISO/IEC 20000 as the first international standard for IT Service Management.

An IT service can be defined as any service process delivered by an IT department to support the business enterprise. Service support includes incident management, problem management, configuration management, change management, release management, and the management of the service or help desk. Service delivery includes service level management, capacity management, availability management, and security management. In addition, infrastructure management focuses on the more technical aspects of the underlying information and communications technology.  

Degree Requirements: 

• General Education Requirements - see "Academic Programs and Requirements" section of catalog
• COBA Admission and Program Requirements - see "College of Business Administration/Admission and Program Requirements" section of catalog (NOTE: CIS 461(3) must be taken by Information Technology Service Management majors)
• Major Requirements CIS 230(3), 260(3) 281(3), 330(3) 381(3), 382(3), 420(3), 494(3), 525(3); MGT 565(3)
• General Baccalaureate Degree Requirements - see "Academic Programs and Requirements" section of catalog                                               

Course Descriptions 

CIS 230 (324) Computer Technology I. 3 (3-0) F, S.
Prerequisite: CIS 101 or CSC 111 or waiver exam. A study of Computer hardware and system software as it relates to the IT professional.

CIS 260 Application Development I. 3(3-0) F, S.
Prerequisite: CIS 101 or CSC 101 or CSC 111 or waiver exam. Introduction to the key concepts of object technology and the fundamentals of the Java programming language. Projects using Java involve the development of elementary applications and applets.

CIS 281 Introduction to IT Service Management. 3(3-0) S.
Prerequisite: CIS 230. Introduction to the field of Information Technology (IT) Service Management. IT Service management provides for the effective and efficient delivery of IT services in support of changing business needs. Topics include technical infrastructure, service operations, service support, and service delivery.

CIS 330 Computer Technology II. 3(3-0) F, S.
Prerequisite: CIS 230; and undergraduate business majors must be admitted to COBA. A continuation of CIS 230 emphasizing computer networking.

CIS 381 Incidents and Problem Management. 3(3-0) F.
Prerequisite: CIS 281; and undergraduate business majors must be admitted to COBA. Methods for managing incidences (detecting and resolving any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in the quality of that service) and problems (identifying the underlying cause of actual and potential failures in the provision of a service). Techniques to provide high quality interactions with users will be stressed.

CIS 382 IT Service Level Management. 3(3-0) S.
Prerequisite: CIS 281; and undergraduate business majors must be admitted to COBA. Methods for developing, monitoring, and reporting on service level agreements. Approaches to review service achievements to ensure that the required and cost-justifiable service quality is maintained and gradually improved. Methods for pricing IT services will be surveyed.

CIS 420 IT Services Project Management. 3(3-0) S.
Prerequisite: CIS 381 ,CIS 382 and FGB 380 and MGT 364; and undergraduate business majors must be admitted to COBA. A study of the concepts, practices, processes, tools, techniques and resources used to manage the entire life cycle of IT service projects. The importance of financial budgeting, accounting, and reporting will be stressed. Case studies will be used extensively.

CIS 461 Strategic Management Information Systems. 3(3-0) F, S.
Prerequisite: CIS 321 or (CIS 381 and CIS 382); and undergraduate business majors must be admitted to COBA. The role of Information Technology (IT)/Information Systems (IS) as a key contributor to the success of the contemporary organization and the relationships that exist between the IT/IS function and other organization units is emphasized. The courses focuses on the effective management of the IT/IS function and related topics such as relationship of technology use and the globalization of trade, the use of IT for competitive advantage, and how technology may affect supply and value chain management, enterprise planning, etc. Cannot receive credit for both CIS 461 and CIS 661.

CIS 494 (AOS) Internship in Computer Information Systems. I-3 F, S.
Prerequisite: permission of Department Head; and undergraduate business majors must be admitted to COBA. Work-study program with cooperating employers. Class or conference study of problems encountered by the student; on-the-job application of principles with analysis and improvement of work operations. May be repeated to a total of 3 hours.

CIS 525 Computer Security. 3(3-0) D.
Prerequisite: MGT 340 or permission; and undergraduate business majors must be admitted to COBA. This course is primarily, but not exclusively, designed for MBA students and CIS undergraduate. The course is an introduction to the basic issues in computer security. This course is managerial in its approach in that the student is not required to have an extensive background in programming or technical support.

MGT 565 Advanced OM: Business Management .3(3-0) F.
Prerequisite: MGT 364 or MGT 500; and undergraduate business majors must be admitted to COBA. An in-depth analysis of business processes from an operations perspective. Study of specific practices and tools to design, improve, and support these processes in a variety of organizational settings. Use of professional BPM software is emphasized.

 

ITSM Sample Schedule:

 

Graduating	Fall-07	Spring-08	Summer-08	Fall-08	Spring-09	Summer-09	Fall-09	Spring-10
May-10	CIS 230	CIS 281		CIS 330	CIS 382	CIS 494	MGT 565	CIS 420
	CIS 260			CIS 381	CIS 525	(iii)		CIS 461
Dec-09	CIS 230	CIS 281		CIS 381	CIS 382	CIS 494	CIS 461
	CIS 260	CIS 330		CIS 525	CIS 420	(iii)	MGT 565
May-09	CIS 281	CIS 330	CIS 494	MGT 565	CIS 420
(i)	CIS 525	CIS 381	(iii)		CIS 461
		CIS 382
May-09	CIS 230	CIS 330	CIS 494	MGT 565	CIS 420
(ii)	CIS 260	CIS 381	(iii)		CIS 461
	CIS 281	CIS 382
		CIS 525
(i) Students who have previously taken CIS 260 and CIS 324 (230)
(ii) Students with no prior background
(iii) If student is currently employed in ITSM, student could do internship with current employer

 

---

COMPUTER INFORMATION SYSTEMS MAJOR- B. S. Degree in Computer Information Systems (Comprehensive) 

 

• General Education Requirements (43-54) (See Note 1)

  Special COBA Requirements (36-51) (See Note 1)
  Requirements for Major (30) (See Note 1)

CIS/CSC 101 (or CSC 1) - Computers for Learning, (2 credit hours)
CIS 201 - Computer Applications for Business, (2 credit hours), Prerequisite: CIS/CSC 101 or CSC 111
CIS 260 - Object Technology I, (3 credit hours), Prerequisite: CIS/CSC 101 or CSC 111
CIS 270 - Application Development II, (3 credit hours), Prerequisite: CIS 260
CIS 321 - Information Systems Analysis and Design, (3 credit hours), Prerequisite: CIS 270 or concurrent enrollment (See Note 2)
CIS 324 - Computers Technology I, (3 credit hours), Prerequisite: CIS 270 (See Note 2)
CIS 326 - Database Management Systems, (3 credit hours), Prerequisite: CIS321 or concurrent enrollment (See Note 2)
CIS 431 - Advanced Systems Analysis and Design, (3 credit hours), Prerequisite: CIS 321 (See Note 2)
CIS 461 - Strategic Management Information Systems, (3 credit hours), Prerequisite: CIS 321 (See Note 2)
CIS 528 - Database Management Implementation,  (3 credit hours), Prerequisite: CIS 326 (See Note 2)
CIS 591 - Information Systems Development, (3 credit hours), Prerequisite: 90 hours; CIS 323 ,CIS 334, CIS 350, CIS 375 and CIS 528 (See Note 2)
CIS 275 - Web Application Development for Business, (3 credit hours), Prerequisite: CIS 260
CIS 330 - Computer Technology II, (3 credit hours), Prerequisite: CIS 324 (See Note 2)
CIS 334 - Advanced Windows Applications Programming, (3 credit hours), Prerequisite: CIS 270, CIS 321 & CIS 326 (See Note 2)
CIS 350 - Advanced Object-Oriented Programming, (3 credit hours), Prerequisite: CIS 270,CIS 321 & CIS 326 (See Note 2)
CIS 375 - Web Application for Business II, (3 credit hours), Prerequisite: CIS 275 or permission/Spring (See Note 2)
CIS 394 - Cooperative Education in CIS, (1-3 credit hours), Prerequisite: Permission (See Note 2)
CIS 397 - Topics in Computer Information Systems, (1-3 credit hours), Prerequisite: Permission (See Note 2)

 Additional courses, as needed, to bring total credit hours for the degree to a minimum of 125, non-business credit hours to at least 63, and upper-division (300+) credit hours to at least 40.

• Note 1: CIS/CSC 101 (or waiver) is required in the General Education Requirements; CIS 201 and 429 are required in the COBA Core Requirements.
• Note 2: Undergraduate business majors must be admitted to COBA.
• Note: A minimum of 12 credit hours not counted as requirements on any other major or minor, and exclusive of "problems" and "readings" is required for the completion of any additional major in business.

  ---

 

COMPREHENSIVE BUSINESS EDUCATION MAJOR - B. S. Degree in Education (Certifiable Grades 9-12)

 

• Bachelor of Science in Education

• (Certifiable grades 9-12) 
• General Education Requirements: (43-54) (See Note 1)
• Special COBA Requirements: (36-51) (See Note 1)
• Professional Education (minimum): (34)

 

• Bachelor of Arts

• Bachelor of Science
   
  Requirements
  CIS 260 - Object Technology I, (3 credit hours), Prerequisite: CIS/CSC 101 or CSC 111
  CIS 270 - Application Development II, (3 credit hours), Prerequisite: CIS 260
  CIS 321 - Information Systems Analysis and Design, (3 credit hours), Prerequisite: CIS 270 or concurrent enrollment (See Note)
  CIS 324 - Computers Technology I, (3 credit hours), Prerequisite: CIS 270 (See Note)
  CIS 326 - Database Management Systems, (3 credit hours), Prerequisite: CIS321 or concurrent enrollment (See Note)

  Choose 3 hours from the following:

  CIS 275 - Web application Development for Business, (3 credit hours), Prerequisite: CIS 260
  CIS 323 - Advanced COBOL Programming Techniques, (3 credit hours), CIS 270, 321, & 326 (See Note 1)
  CIS 330 - Computer Technology II, (3 credit hours), Prerequisite: CIS 324 (See Note 1)
  CIS 334 - Advanced Windows Applications Programming, (3 credit hours), Prerequisite: CIS 270, CIS 321 & CIS 326 (See Note 1)
  CIS 350 - Advanced Object-Oriented Programming, (3 credit hours), Prerequisite: CIS 270  (See Note 1)
  CIS 375 - Web Application for Business II, (3 credit hours), Prerequisite: CIS 275 or permission (See Note 1)
  CIS 394 - Cooperative Education in CIS, (1-3 credit hours), Prerequisite: Permission (See Note 1)
  CIS 397 - Topics in Computer Information Systems, (1-3 credit hours), Prerequisite: Permission (See Note 1)
   
  Note 1: Undergraduate business majors and undecided majors must be admitted to the degree program.
   
  NOTE: A minimum of 9 credit hours not counted as requirements on any major or other minor, and exclusive of "problems" and "reading" courses, is required for the completion of any minor in business.
   

---

• Bachelor of Arts or Bachelor of Science

• NOTE: Undergraduate business majors and undecided majors must be admitted to the degree program.
• NOTE: A minimum of 9 credit hours not counted as requirements on any major or other minor, and exclusive of "problems" and "reading" courses, is required for the completion of any minor in business.